Do you need an emergency website malware cleanup?
Subscribe today and get started right away, we will process your request in less than 2 hours and begin protecting your web sites against attacks and malware.
How do I know if my website has been hacked?
There are many ways you may find out that your website has been hacked. The most obvious is when the hacker has simply defaced your website.
It has been replaced by a new page and has a big sign saying “You've been hacked” Or even worse, you get redirected to some “unsavory” website. In those cases it is obvious that you’ve been hacked.
You may know if any of these occur:
- Google has warned you that your website has been hacked.
- A warning appears in the search that your website has been hacked or has been compromised.
- Your website is defaced.
- Your website redirects to an ‘unpleasant’ site such as a porn site or pharmaceuticals site.
- Google, Bing or an antivirus notifies you that your site has been compromised.
- Your Firefox or Chrome web browser indicates that your site may be compromised or is not secured.
- You may even see a warning that your site is "suspicious" or that is a "phishing site"
- You notice strange traffic in your statistics such as unexplained big spikes in traffic, especially from other countries.
- You are not sure if your website has been hacked.
If that's the case, please fill out the form on this page and follow all our instructions.
Website cleanup cost:
$125.00 per site.
Steps to get emergency cleanup:
- Please make the payment using the Stripe button below.
- Fill the form showed on this page to send us all the information needed so we can proceed with the cleanup process. Make sure to type your email address correctly.
- A technician will be in contact with you shortly asking for more information or notifying you of every action taken or needed.
Pull together the information the support team will need:
- CMS Login: your content management system with administrative / super admin rights. (WordPress, Drupal, etc).
- Hosting Login: your hosting control panel to access your database and web logs.
- Your web logs: both the access logs and error logs. Be sure that your hosting company provides the web logs. Most web hosts do, but a few hosting companies do not turn those on by default or may not provide access to them.
- FTP / sFTP access credentials: this should include the hostname, username, and password.
- Backups: Any backups you may have.
Please fill out this form and indicate in the "Priority" field, that this is an emergency.
In your message indicate as much information as possible.
Attach any screenshots or pictures you may have of the hacked website or files.